Store Policy

At Golden Essence Naturals, we want to give our customers the most enjoyable shopping experience. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us.

Processing & Shipping

• Please allow 3-5 days for processing time.

• Once item is shipped out , a tracking number will be sent to email provided.

Returns & Exchanges

• Due to the nature of Golden Essence Naturals products, there are no refunds or exchanges.

• If you have any questions or concerns please contact customersupport@goldenessencenaturals.com

Lost & Stolen Packages

• If your package is lost or stolen during transit please file a claim with USPS. 

• We are not responsible for lost or stolen packages.

Damaged Items

• If you receive a damaged item please email us with your order number and pictures showing damaged item(s).

• You must contact us by email within 48 hours of receiving damaged item.

Melted Butters

• Body Butters may melt in transit

• Place in a cool dry area to solidify , or place in refrigerator for about 2 hours.

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